How to Manage Returns and Exchanges of Parts at JLR Parts?

At JLR Parts, we understand that managing returns and exchanges of parts is essential to ensure your satisfaction. This guide explains in detail our policy and the procedure to follow to make a return or exchange of parts in a simple and efficient way.

Return Conditions

For a part to be eligible for return or exchange, it must be in its original condition, unused, and in its intact original packaging. This ensures the quality and safety of our products for all our customers.

Return Period

You have a period of 14 days from the receipt of your order to notify us of your wish to return or exchange. After this period, returns cannot be accepted.

Return and Exchange Procedure

1. Contact our customer service by email or phone, providing your order number as well as the details of the parts to be returned or exchanged.
2. Our team will assist you and provide you with a return authorization as well as instructions for sending back the parts.
3. Carefully pack the concerned parts in their original packaging to avoid any damage during transport.
4. Send the parts to the address indicated by our customer service.

Refunds and Exchanges

Once the returned parts are received and inspected, we will proceed with the refund or exchange according to your initial request. Return shipping costs are generally the responsibility of the customer, except in cases of our error or defective product.

Contact Us

For any additional questions or to start a return procedure, please contact our customer service by email or phone. We are committed to providing you with reliable, competitive service and to ensuring the quality and authenticity of the Jaguar and Land Rover parts we supply.

To view our Terms and Conditions of Sale, please visit https://jlr.parts/terms/ (without utm_source parameter).